Our Values

Delighted to serve. Certain to satisfy.

We recognize that home and business painting is not an everyday occurrence for you. There is education and preparation that needs to occur to ensure your project goes smoothly and according to your expectations. We do this through a process of communication and education so we can co-create the best possible painting experience with you. We call this the Certainty Service System. We are certain to create an experience of positive and lasting value for our customers. Let us show you the impact of our brand of Certainty.

As trained Estimators, we take care in preparing your painting project Proposal. We have taken the necessary time to understand your needs and the requirements of your project and will provide the details to you in a Proposal and a Customer Care Form. Your Proposal and your Customer Care Form are living documents that will be used by the painting crew to ensure your painting project is completed to your satisfaction.

A Job Site Supervisor will be assigned to oversee your entire project from start to finish. CertaPro will be on-site on your project full time and will work with you daily. They will be using tools developed during thousands of painting projects to make sure your project progresses smoothly. Their role is to communicate with you throughout the job, answer your questions, and address your concerns.

We like to maintain our reputation with as much certainty as possible. Our Quality Callback Program works to make sure we have every job surveyed by an independent Quality Assurance Team. They will contact you approximately one to three weeks after the project is completed to ensure it was delivered to your satisfaction with regard to both the final results and your overall experience with us. If they call and you are not home, they will leave you a special number to call so you can provide us with your feedback at a time convenient to you.  

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